Seamlessly Connecting Your Clients
Utility Concierge is committed to providing a mind-blowing customer experience to each of your clients. We view ourselves as an extension of your team and aim to provide the same level of service you provide, all while making you look great!
A personal concierge will work with your clients to create a customized plan to fit their needs, set up and schedule all the services, and provide one point of contact for all questions.
Your clients will save time, money and stress by setting up all their home services in one quick call.
Client information is submitted to UC
We research the best products and pricing available at the home
A concierge contacts your client 2-3 weeks before closing
Your client is educated so they can make the best selections
We process the orders and provide your clients with a detailed itinerary
The Utility Concierge Process
Business Development Team
Call or text: 800.587.3160, Option 3
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Use this email template to introduce your clients to Utility Concierge
Hi [Client Name],
I want to introduce you to my partners at Utility Concierge. They are a one-stop shop to connect services for your new home — all at no cost to you as a thank you for working with me.
Utility Concierge specializes in finding the best deals on TV, internet and smart home security and has helped some of my clients save hundreds of dollars a year by optimizing their household bills. They provide a personal concierge to shop plans, process orders and schedule installations for you so you can focus on your move.
A personal concierge will reach out to you to soon to customize a comprehensive plan to fit your specific needs. If you would like to reach them sooner, simply call (800) 587-3160.
Congratulations again on your new home!
It’s been a pleasure working with you,
Utility Concierge FAQ
Q: How much does this service cost for me and my clients?
A: Nothing! Nada! Zip!
Q: If your service is free for me and my clients, then how does UC get paid?
A: We are compensated by the service providers because we're an authorized dealer. And we don't surcharge your clients or add any fees to what they would normally pay if they set up their services on their own.
Q: Will my clients be charged more for connecting their services through Utility Concierge than doing it on their own?
A: Absolutely not! In fact, all rates offered through Utility Concierge are either the same as, or below, what your client could get on their own.
Q: Does Utility Concierge just handle utilities?
A: Of course not! We're a one-stop shop for setting up all utilities and home services. We help clients connect electricity, water, gas, TV, internet and smart home security.
Q: Can you help my client even though they live in an area where they can't choose their water, gas and electricity providers?
A: Yes! Half of what we do is educate your clients on their situation, so we'd be happy to let them know they don't have to worry about who their utility providers are. Plus, we can still help with their TV, internet, phone and security/home automation.
Q: How long is the phone call with my client?
A: Only about 20 - 30 minutes! Compare that to the 2 - 3 half days it would take if they were to do it all on their own, and you can really see the time savings! If they need to take longer with us to ask some extra questions then we're happy to educate, but we can typically get everything we need in about 25 minutes.
Q: Will you disconnect my buyer’s utility and home service connections at their previous home?
A: We would if we could, but we can’t. Because you might be able to imagine the problems that would follow if non-account holders were able to disconnect other people’s service, only an account holder can process a cancellation of a utility or home service connection. We’re happy to assist though and can walk your client through what they need to do to process the disconnections.
Q: What if my client's closing date changes?
A: We're so glad you asked! If your client had set up their utilities on their own, they would be looking at a lot of calls with a lot of hold time to a handful of different companies. If they worked with us, it's one quick and easy call to their Personal Concierge who will change the activation and installation dates on your client's behalf.
Q: Can I use Utility Concierge even though I'm not a new home buyer?
A: Yes! We're happy to help anyone who would like a Utility Check-Up. We can look over all of their utility and home service bills and see if we're able to improve your service packages.
Q: Who do I contact if I have a question regarding the Utility Concierge process?
A: Give your account manager a call! If you're not sure who your account manager is, contact the UC Business Development team: