Q: How much does this service cost for me and my clients?
A: Nothing! Nada! Zip!
Q: If your service is free for me and my clients, then how does UC get paid?
A: After your clients choose a company to set up service with, we're compensated by the service provider because we're an authorized dealer. And we don't surcharge your clients or add any fees to what they would normally pay if they set up their services on their own.
Q: Will my clients be charged more for connecting their services through Utility Concierge than doing it on their own?
A: Absolutely not! In fact, all rates offered through Utility Concierge are either the same as, or below, what your client could get on their own.
Q: Does Utility Concierge just handle utilities?
A: We're actually a one-stop shop for setting up ALL utilities AND home services. This includes: Electricity, Water, Gas, Satellite/Cable, Home Phone, Internet, Home Security, and Home Automation.
Q: Will you disconnect my buyer’s utility and homer service connections at their previous home?
A: We would if we could, but we can’t! Because you might be able to imagine the problems that would follow if non-account holders were able to disconnect other people’s service, only an account holder can process a cancellation of a utility or home service connection. We’re happy to assist though and can walk your client through what they need to do to process the disconnections.
Q: What if my client's closing date changes?
A: We're so glad you asked! If your client had set up their utilities on their own, they're looking at a lot of calls, with a lot of hold time, to a handful of different companies. If they worked with us, it's one quick and easy call to their concierge who will change the activation and installation dates on your client's behalf.
Q: How much money can people save by using your service?
A: A lot. It's going to be different for every person depending on which services they use, but we just saved a fellow Realtor $600/month on their electricity bill alone!
Q: Can I use Utility Concierge even though I'm not a new home buyer?
A: We're happy to help anyone who would like a Utility Check-Up. We can look over all your utility and home service bills and see if we're able to improve your service packages.
Q: Who do I contact if I have a question regarding the Utility Concierge process?
A: Give your account manager a call! Her name is Grace Quevedo and she can be reached at
Q: Can you help my client even though they live in an area where they can't choose their water, gas, and electricity provider?
A: Yes! Half of what we do is educate your clients on their situation so we'd be happy to let them know they don't have to worry about who their utility providers are, and we can still help with their TV, Internet, Phone, and Security/Home Automation.
Q: How long is the phone call with my client?
A: Only about 20 - 30 minutes! Compare that to the 2 - 3 half days it would take if they were to do it all on their own, and you can really see the time savings! If they need to take longer with us to ask some extra questions then we're happy to educate, but we can typically get everything we need in about 25 minutes.
Q: How does Backagent know when to send my client’s info over to UC?
A: If the opt-out button has not been selected for a particular transaction, then your client’s basic info will be sent to UC if:
• Property tab is complete
• Contacts tab is complete
• Dates & Info tab is complete
• Transaction is in the Contract phase
Q: Why is a concierge calling me and asking me for my client’s phone number?
A: Good question! If there is a phone number in Backagent when your client’s info is sent to us then we will have a phone number on file. Quite often though, phone numbers are left out of Backagent because it is not a required field, and so we will receive your buyer’s info without a phone number. In these situations a concierge will try to reach you so that we can get in contact with your client to help them out!
Q: Where is the opt-out button in BackAgent?
A: We understand that in rare cases you may be working with a client who prefers to set up everything on their own. In these situations you may opt-out of our services by simply clicking on the opt-out button that appears on the right hand side of the Contacts tab while you are in the transaction in Backagent. The screenshot below can help you locate this button.
Frequently Asked Questions
The Utility Concierge Process
Home buyer information is submitted to UC through Backagent.
We research the best products and pricing available at the new home address.
A Personal Concierge contacts your home buyer 2 -3 weeks before closing
Your buyer is educated so that they can make the best selections
UC processes the orders and provides a detailed itinerary
Hi. This is John from Utility Concierge calling for _____?
We are partners with Re/max DFW Associates and hear that you are buying a new home at 123 Main Street soon. Congratulations!
How is the home coming along?
I know you have a lot going on with the move so Re/max DFW Associates has provided you with a concierge at no cost to help you out with your utilities and home services – like electricity, tv and smart home security.
We have helped tens of thousands of home buyers save hundreds of dollars a year on their utilities and home services.
Do you have a few minutes right now to go over everything I will be taking care of for you?
"Thank you so much for allowing me to assist you with the purchase of your new home! As we go further in the process, members of my team will assist you in various aspects of the home purchase and transition into the new home. One of those will be the set-up of your utilities and home services.
I’ve partnered with Utility Concierge and they are an extension of my team. Your personal concierge will contact you about 3 weeks prior to close to help you coordinate the set-up all of your utilities and home services, including your smart home activation. They will help you get the best rates and make sure you are matched with the correct packages for your family. My average customer saves about 12 hours of time when they use Utility Concierge.
This is a complimentary service that I provide to all of my clients as a thank you for choosing me as your Realtor!
Please expect their call about 3 weeks before closing and let me know if you have any questions."
How can you introduce Utility Concierge to your clients?